Refund policy

To Process a Return or Exchange

  • Email online@seventhavenuecandles.com before sending anything back. Returns sent without prior approval may not be accepted.
  • Please include your order number (found in your original confirmation email).

Our Satisfaction Promise

  • We hope you love your Seventh Avenue Apothecary purchase. For tips on getting the best performance from your candle, aroma oil, or wax chips, please visit our Product Care page.
  • If you are not completely satisfied, you may return your item within 30 days of your delivery date for a refund of the purchase price. Returned items must be unused and in resellable condition, in their original packaging or wrapped securely to prevent damage. Customers are responsible for return shipping costs, and original shipping and handling charges are non-refundable. Refunds are issued to the original payment method once your return is received and inspected.

Damages

  • If any part of your order arrives damaged, please email online@seventhavenuecandles.com within 7 days of delivery. Include your order number and a photo of the damage that clearly shows the product, box, and shipping label. A member of our Customer Care team will reply within 48 hours to arrange a refund or replacement at no cost to you. No return is needed for damaged items.

Exchanges

  • Exchange requests must be made within 7 days of your delivery date, and the item must be shipped back within 30 days of your delivery date. Returned items must be unused and in resellable condition, in their original packaging or wrapped securely to prevent damage. Customers are responsible for return shipping costs and for shipping on the replacement item.

Cancellations

  • Orders ship within 48 hours, Monday through Thursday. To cancel, please email online@seventhavenuecandles.com with your order number as soon as possible. If your order has not shipped, we will cancel it and issue a full refund to your original payment method. Once an order has shipped, it can no longer be cancelled and will be treated as a return under the policy above.

Final Sale Items

  • All sale items are final sale and are not eligible for returns or exchanges. If a sale item arrives damaged, please follow the Damages policy above and we will refund or replace it.
  • Promotions and discounts cannot be applied after they expire. If a promotion starts within 24 hours of your purchase, please contact online@seventhavenuecandles.com and we will be happy to review your options.

Questions