Products FAQs
We're a family-owned brand in Tampa's historic Ybor City. Every candle is hand-poured in small batches with 100% soy wax made from American-grown soybeans, using locally sourced supplies whenever we can.
Burn times depend on the candle size:
- Signature Glass candles: 65+ hours
- Travel Tins: 35+ hours
- Mini Tins: 23+ hours
You'll find burn times for our specialty candles on each product page. To get every hour out of your candle, follow the care tips below.
On the first burn, let the wax melt all the way to the edge of the container. This usually takes 1 to 2 hours and keeps the candle from tunneling. Trim the wick to 1/4 inch before each use, keep the candle away from drafts, and never leave a burning candle unattended. Visit our Product Care page for more tips.
Yes. Soy wax holds a lot of fragrance, and sometimes a little of it rises to the surface, especially in warm weather. Once the candle settles in an air-conditioned room, the oil often soaks right back into the wax. It's only cosmetic, and your candle is perfectly safe to burn.
Candles give you fragrance plus a warm glow. For flame-free fragrance, choose room sprays for an instant refresh, reed diffusers for steady all-day scent, aroma oils for your diffuser, or wax melts for your warmer. All of them come in our signature scents.
Take out the stopper, place the reeds in the bottle, and flip them once a week to refresh the scent. Flip them more often if you want a stronger scent.
No. Our room sprays are made for the air only. They can stain fabric and damage furniture finishes, so don't spray them on furniture, curtains, pillows, bedding or skin.
Yes. We have candle gift sets, mini tin gift tubes and multi-packs for every occasion. Gift cards are also available. They never expire and can be used along with a promo code.
Yes. Our products are cruelty-free and are never tested on animals.
Other Questions
We ship through USPS and UPS from our workshop in Tampa, Florida. Orders ship Monday through Friday. Please allow 1 to 3 business days for processing, plus 2 to 8 days for delivery depending on your location and shipping method.
- Free standard shipping on orders of $75 or more (after discounts, before tax)
- Standard shipping: $6.95 in Florida, $7.95 everywhere else in the lower 48
- Expedited shipping is available at checkout. Shipping to Hawaii and Alaska costs extra.
- Free local pickup in Tampa, Monday through Thursday, 9am to 4pm
Email online@seventhavenuecandles.com with your order number before you send anything back. You can return unused items in resellable condition within 30 days of delivery for a refund of the purchase price. Return shipping is the customer's responsibility, and sale items are final sale. See our full Return Policy for details.
We're so sorry! Email online@seventhavenuecandles.com within 7 days of delivery with your order number and a photo showing the product, box and shipping label. We'll reply within 48 hours to arrange a refund or replacement at no cost to you. Depending on the product and the damage, we'll let you know whether the item needs to be returned.
Email online@seventhavenuecandles.com with your order number as soon as possible. If your order hasn't shipped yet, we'll cancel it and issue a full refund. Once an order ships, it can no longer be canceled and will be handled as a return.
Email us at online@seventhavenuecandles.com or call (813) 247-3814, Monday through Thursday, 9am to 4pm.
Yes, we love visitors! Our factory store is at 3810 E. 7th Avenue in Tampa, open Monday through Thursday, 9am to 4pm. Please call before you come, in case the factory is in overdrive.
We accept Visa, Mastercard, American Express, Discover and Diners Club, plus Shop Pay, Shop Pay Installments, Apple Pay, Google Pay, Amazon Pay and PayPal.
Yes! We work with boutiques, hotels, resorts and businesses. Every fragrance and product on our site can be private labeled with your brand. Fill out our Wholesale Application or Private Label Application to get started.
- Log in or sign up for Rewards.
- Click the Rewards button in the bottom right corner of your screen.
- Click Redeem Points, then click Redeem next to the reward you want.
- Copy your code and use it at checkout.
You can find your code again later under the Rewards button.
Can't find your questions?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.