Frequently Asked Questions
Frequently Asked Questions
WHAT SHIPPING METHODS ARE AVAILABLE?We ship Free Shipping using a shipper of our discretion and USPS Priority Mail for paid shipping orders. You have the option to upgrade a “Free Shipping” order to USPS Priority Mail if desired. All of our candles are made, packaged and shipped from Tampa, Florida.
DO YOU SHIP INTERNATIONALLY?Unfortunately, we do not currently ship internationally.
DO YOU CREATE CUSTOM CANDLES?Yes, we do. To begin the process visit our Private Label page and fill out our application. We will get back you as soon as possible about your project!
HOW LONG WILL IT TAKE TO GET MY PACKAGE?If you selected to pay for shipping on your order, you should get your package within 3-5 days after shipment is confirmed, through USPS Priority Mail if you are located in the continental United States. Free shipping orders should arrive within 7 business days from time of shipping confirmation.
WHO SHOULD I CONTACT IF I HAVE ANY QUESTIONS?You can contact us at 813-247-3814 or you can email us at info@seventhavenuecandles.com
HOW CAN I RETURN A PRODUCT?If your product is defective please contact us at 813-247-3814 or you can email us at info@seventhavenuecandles.com